Team Lead, Customer Success

Location

This position will be remote based in the Philippines.

Summary of Role

Palmetto LightReach is looking for a Team Lead, Customer Success to lead a high-performing team of customer service representatives in the Philippines. This role will be responsible for overseeing daily operations, ensuring service excellence, and driving continuous improvement in customer interactions. The ideal candidate will be an experienced leader with a passion for coaching, performance management, and optimizing customer service workflows.

Strategic & Tactical

Team Leadership & Coaching

• Supervise and mentor a team of 7- 15 agents, ensuring high engagement and performance.
• Conduct regular coaching sessions, one-on-one meetings, and team huddles to enhance service delivery.
• Foster a culture of accountability, collaboration, and continuous learning.

Performance & Quality Management ...