Team Lead: Data Administration – Amendments & Deletes

Responsibilities

• This role directly supports the operational stability and compliance posture of the organisation. As outlined in the job profile, the Team Lead:
• Manages, coordinates, and monitors all incoming data amendments and delete requests, ensuring accuracy and timeous processing across multiple data pipelines.
• Ensures compliance with strict SLA requirements including 18-day dispute resolution, validated data corrections, and judgement updates.
• Oversees legally sensitive processes such as judgement rescissions, paid up judgments, Identity/Passport Number merges, Name changes, CIPC updates, debt counselling case management, and credit provider disputes.
• Maintains crucial internal controls, reporting, audit ready documentation, and quality standards.
• Leads and develops the Data Amendments and Deletes team, providing direction, resource planning, coaching, and performance management.

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