Team Lead - Evaluation & Investigation Search Operations - Jakarta

About the team

The Search Operations team aims to improve search user experience, contribute significant DAU impact to the products and drive for increase in traffic and GMV. Evaluation and Investigation team is working closely with the search team, taking the evaluation standards as the baseline and principles, and manually evaluating the search query and corresponding search results page to reflect the real user experience of the search function. What I will be doing:
- Leading, managing, recruiting & developing the local search operation team, helping them to achieve their full potential and maintain high standards & quality of work
- Being responsible for ensuring that all services are delivered within the framework of TikTok's core values and in line with existing policies & procedures
- Being responsible for leading the team to perform policy, process & strategies localization, BPO quality management, Quality assurance, RCA, data analysis & deep dives, making repo...