Team Lead - Field Technical Support

Job Description

POSITION SUMMARY

The purpose of the team leader position is to assist in ensuring the flow of communication of all onsite/field processes. The position requires a positive attitude and commitment to excellence. Also requires good time management and strong communication lines with technicians, other team leads, technical support, supervisor, area manager, and clients.

The team lead will be supported and directed by the supervisor and area manager. The team lead will distribute information, and work practices amongst their team. Team leads will assign, and delegate work responsibilities to team members, creating a proactive work environment. You will support onboarding of new employees, assess skill level of team members identifying training requirement, and help aid the development of GTA team and their knowledge base. Facilitate team building exercises, and individual or group appreciation such as but not limited ...