Team Lead for Student Service

Responsibilities

• Lead and provide support to students via email, phone, Microsoft Teams, and face‑to‑face consultations.
• Advise students on academic procedures, policies, and general enquiries.
• Process student requests accurately and ensure proper documentation and compliance.
• Maintain and update student records in internal systems.
• Ensure administrative processes meet audit and regulatory requirements.
• Conduct regular class visits to engage students, reinforce academic regulations, and gather feedback.
• Organise and facilitate orientation programmes for new students involving programme managers.
• Prepare a weekly report on class visits.
• Coordinate graduation ceremonies and school events across the schools and partner universities.
• Work with internal and external stakeholders to ensure smooth event execution.
• Support the Dean in daily operations and supervision of the...