Team Lead (Helpdesk)

• Assist IT to
coordinate application and software
releases (includes resource planning allocation), CEO initiatives
or group initiative tasks, etc.

• Posses IT
Technical skills in End User Computing or Endpoint technical skills
in Microsoft Operating System, O365, Standard Business applications
(Adobe, Jira, Power BI, Power Automate and etc) and PaaS or IaaS
fundamental understanding.

• Have various skill
and knowledge in ITSM tools such as ServiceNow, Manage Engine and
Microsoft Dynamics 365.

• Oversee the status of
tickets on a day-to-day basis; including current tickets per agent,
current unattended tickets and follow up with respective
PIC.

• Ensure outstanding tickets are handled on
a timely manner and follow up with respective team members if there
are no updates on their tasks/tickets.

• Prepare
monthly duty roster/timesheet in maintaining reporting
documentation for monthly se...