Team Lead - Incident Response

Position title: Team Lead (Incident Response)

Number of Position: 4

Job Location: Gurgaon

Shift timing: 8:30AM – 5:30PM

Role and responsibilities

Responsible for overall performance and management of the team assigned

- People management that includes responsibility of performance evaluation, training, discipline, career pathing of all team members

- Proactive communication with client, ensuring all client requirements are met and reports are submitted on time

- Set goals for team members and communicate it to the team

- Ensuring all the key metrices are met including productivity, utilization, quality score, attendance, adherence to timelines

- Management Reporting: - Reports required by management relating to performance, costs, efficiency, utilization are shared with stake holders on time

- Actively work on skil...