WN
Posted:
June 08, 2026
Location:
Quezon City, National Capital Region, Philippines
Job Description
- Team Management: Responsible for grooming & managing talents (15-20 FTE). Ensures that all employees have a complete understanding of and adhere to the company’s Rules and Regulations. Ensuring highly motivated staff
- Keeping floor coverage at its optimum level while handling 15-20 Service Associates, patrol the entire operation floor, maintaining order and ensuring that company policies are observed. Producing tools for possible use in helping coach and develop the best Service Representatives.
- KPI: Ensuring delivery on team/client KPI’s - productivity, quality, sales, attrition, absence etc.
- Manages team meetings and participate in operations/client leadership meetings & conference calls
- Escalation Management: Responsible for investigating and responding on client escalations timely and effectively
- Governance & reporting: Process management, team management, operational governance, reporting
- Process improvement - Lead and partici...
Apply for this Job
Submit your application for the Team Lead (Leisure Travel) position at WNS.
Apply Now Save for LaterJob Overview
Job Type:
Full-time
Location:
Quezon City, Philippines
Posted:
June 08, 2026
Deadline:
July 18, 2026