Team Lead - (Mandarin Speaker)

Eligibility

• Associate should have minimum of 2 years’ experience in training role OR
• Associate should have at least 3-5 years’ experience in leading a team
• Been in a high-paced environment
• Experienced in generating reports and well-versed in Excel Client management experience
• Good communication, coaching, presentation skills & public speaking skills
• Strong Documentation Skills & Proficiency in Power Point, & MS Office
• Good facilitation skills, Problem-solving skills & attention to details
• Ability to handle pressure & flexible with shifts (24/7 rotational shifts)
• Excellent command of both English and Mandarin (spoken and written in both Traditional and Simplified) is required for this role.

Key Roles and Responsibilities

• Training - Design and implement training and knowledge sharing sessions - new hire, re-training, process improvement and updates
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