Team Lead -MIS -WFM

Reporting

Scheduling

Forecasting

Planning

*Overall experience of 4+ Years in the BPO Industry.

*At least 1 year experience in Team Management

· Analysis – Strong Analytical skills

· Should be able to handle & achieve the departmental requirements

· Knowledge of VBA, MS Access, SQL (preferable)

· Maintain data integrity

· Knowledge (What the person must know): Understanding of operational process, logical thinking, reporting and analysis

· Should be open to change, Multi-tasking skills

· Team management

· Own the MIS delivery for the account with respect to all aspects of WFM – Planning, Scheduling, Forecasting, Real Time Management

· Accurate and Timely reporting

· Client Management – Internal and External

· Ability to work on data and generate various types dashboards, reports/ad-hoc reports

· Meeting client requirements within TAT and with accuracy

· Ability to handle high ...