Team Lead, National Service Centre

About The Role

The primary purpose of the Service Centre Team Lead is to oversee the day‑to‑day operations and administration of the Colliers National Service Centre. The Team Lead is the point of contact for all daily operations and escalations for the National Service Centre, is responsible for reporting key performance indicators related to workflows, delegates, and supervises the Service Centre Coordinators, is the first point of escalation for concerns, and provides the Service Centre Manager as required. This is a 12‑month maternity leave contract role for a Team Lead, National Services Centre position based out of our Vancouver offices.

Essential Functions And Job Duties

• Coordinate the distribution and resolution of phone, email, and online tenant service requests, ensuring timely completion at required service levels.
• Oversee the creation and dispatch of inspection work orders and preventative maintenance work orders.
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