Team Lead: NOC (Internal)

PURPOSE:
To lead and manage the NOC team responsible for monitoring, supporting, and maintaining network and service availability across the business in a 24/7 shift environment. The Team Lead: NOC ensures incidents are managed efficiently, escalations are handled appropriately, SLAs are achieved, and continuous improvement initiatives are implemented to enhance operational performance and customer experience.

FORMAL EDUCATION:

• Grade 12


• IT Qualification Diploma/Degree (advantageous)

KNOWLEDGE & EXPERIENCE:

• Minimum 3–5 years’ experience within a NOC or IT Operations environment.


• Minimum 1–2 years’ experience in a supervisory or leadership role.


• Solid experience managing incidents in a high-pressure operational environment.


• Solid experience working with monitoring tools and ticketing systems.