Team Lead, Onboarding & Collections (SaaS)

About the role

Are you an experienced leader with a passion for process improvement and customer success? We are looking for a Team Lead to oversee our Onboarding and Collection teams. In this role, you’ll ensure top-notch performance, guide your team through challenges, and drive continuous improvement in our onboarding and collection processes. You’ll collaborate closely with Sales, Customer Success, and Finance teams to deliver a seamless experience for our customers.

What you'll do

• Ensure performance KPIs are met for both onboarding and collection teams.
• Lead meetings with Sales, Customer Success, and Finance to ensure smooth handoffs from sales to onboarding.
• Train and mentor new team members, providing support and troubleshooting as needed.
• Serve as a go-to resource for onboarding peers, ensuring consistent execution of processes.
• Lead and document process improvement initiatives to boost accuracy, speed, and...