Team Lead – Operations

Job Description - Team Lead – Operations & Sales (E-commerce)

We are seeking an experienced Team Lead – Operations & Sales with a strong background in E-commerce operations. The ideal candidate will be responsible for managing end-to-end order flow, logistics coordination, warehouse supervision, customer chat/call support oversight, and driving sales performance. This role requires strong leadership, operational control, and the ability to ensure smooth coordination between sales, support, and fulfillment teams.

Key Responsibilities

• Oversee complete order lifecycle (Order placement → Confirmation → Dispatch → Delivery → RTO handling).
• Ensure daily order processing targets are met.
• Monitor cancellation and return rates and implement corrective strategies.
• Coordinate with courier partners to ensure timely deliveries.
• Supervise warehouse activities including packing, labeling, and dispatch.
• Ensure inventory accuracy...