Team Lead Operations

Job Function: SW&C Marketplace Delivery The role:
We are thrilled to announce an opportunity to join our team as:
**Team Leader**
Scope: Full-time | Software & Cloud Marketplace Delivery | Location: MX city
A Team Lead is a key role responsible for overseeing a group of individuals within an organization.
They provide guidance, support, and mentorship to team members, ensuring goals are met and fostering a productive work environment.
Team Leads play a crucial role in driving team performance and contributing to the organization's success.
- Service Execution ensures the team meets agreed SLAs and KPIs without interruption.
Handles escalations from subsidiaries promptly, documenting solutions for service improvement.
Team leader spends at least 50% of their time on service execution.
- Service Quality à constantly monitors the performance of all assigned services, and create meaningful reports for the Director, Senior
- Service Quality à c...