Team Lead

Are you ready to make an impact? Join Infosys BPM as a Team Lead for Clark and jumpstart your career!

Key Qualifications:

• Amenable to work in shifting schedules.
• Amenable to work ONSITE (CLARK).
• Able to start ASAP

General Knowledge & Skills:

• Knowledge of Customer care operations
• Experience in managing teams
• Able to coach, mentor, motivate and interact with people
• Excellent verbal and written communications
• Strong decision making and analytical ability
• Demonstrate patience, passion for problem solving, ability to use knowledge bases, tools

Education and other requirements:

• Minimum experience of 4 years with customer service in the BPO/BPM industry
• Minimum of 2 years' experience handling Financial Account (Fraud, Care, CC Collections)
• Bachelor's degree in any course <...