Team Lead, Personal Insurance

**Position Summary**

The Team Lead will work closely with the Manager to ensure team members remain current with procedures, policies, and operational processes while fostering a culture of continuous improvement and service excellence. The role supports the identification and implementation of operational efficiencies and plays a key leadership role in executing operational, tactical, and strategic initiatives.

**Key Activities**

Team Development

+ Provide ongoing support and departmental training to employees as required
+ Maintain strict confidentiality regarding corporate and employee matters
+ Coach and mentor both new and experienced team members
+ Partner with employees to identify and improve performance gaps
+ Communicate and reinforce the corporate vision and departmental objectives
+ Lead by example, modeling professionalism, accountability, and service excellence

Operational

+ Serve as the day-to-day resou...