Team Lead

Job Description

Requirements

Highly motivated and results -oriented Customer Service Supervisor with a strong emphasis on data -driven decision -making and exceptional communication skills. Demonstrates a proven track record of enhancing customer satisfaction, optimizing team performance, and leveraging data analytics to drive continuous improvement.

• At least 2 years Supervisory/Team Lead experience in a BPO set -up
  
• Must be willing to work onsite.
  
• Must be willing to work on the night shift.
  
• Must have experience handling a business -to -business (B2B) account
  
• Strong skills in data analytics
  
• Good communication skills