Team Lead, Renewals

## Job DescriptionOur Renewals team protects and grows our subscription base by understanding each customer’s contract, designing creative solutions, and ensuring customers renew successfully and on time.**What you'll do**As Team Lead, North America SMB Renewals (based in Mexico City), you will lead, coach, and manage a team of Renewal Representatives (also based in Mexico City) who work with North American customers to retain and grow the renewals book. This is a player‑coach role — you will also manage your own book of business to stay close to the customer experience, product changes, and the day‑to‑day challenges your team faces.**Why this role matters**You will drive retention, identify expansion opportunities, and raise the bar on renewal methodology, coaching, and execution across the region.**Your role:****Book of business management*** Own retention and contraction targets for your book of business; forecast and report on renewal risk and opportunities.* Manage territory assig...