Team Lead Rider On Ground Ops

Whats on Your Plate

• Lead and manage operations within the assigned city.
• Oversee and direct the Rider Coordinator (RC) team ensuring effective management and support.
• Monitor and optimize staffing levels across the city to meet operational needs.
• Track order trends and recommend adjustments to forecasts for special events to ensure accuracy.
• Optimize live operations to minimize order losses and improve efficiency.
• Implement data‑driven strategies to enhance rider performance.
• Ensure the city meets and maintains key performance indicators (KPIs).
• Facilitate effective communication and coordination between the RC team and riders.
• Conduct rider training sessions to enhance skills and performance.
• Ensure compliance with company policies and regulations.
• Keep the RC team motivated and aligned with business objectives.
• Perform ad hoc tasks as requested by the li...