Team Lead - Rider Quality Support

The Team Lead, Rider Quality is responsible for maintaining and elevating rider quality standards across the UAE through field audits, performance insights, coaching, and continuous improvement initiatives. This role plays a key part in ensuring riders consistently meet talabat’s standards for safety, professionalism, compliance, and customer experience while leveraging data, technology, and AI-powered tools to drive operational excellence.



Responsibilities:

• Lead and manage Rider Quality Support staff to uphold rider quality standards across the UAE.
• Conduct field audits to assess rider appearance, behavior, safety, hygiene, and equipment compliance.
• Investigate quality-related issues, identify root causes, and partner with Operations teams to implement corrective actions.
• Monitor, analyze, and report on rider quality KPIs, trends, and recurring defects to drive continuous improvement.