Team Lead, Screening

Team Lead at Checkout.com

Responsibilities

• Provide strong leadership and mentorship to the Compliance Operations team.
• Act as a brand ambassador for Checkout.com’s operating principles (Talk Straight, One Team, Fundamentally Positive), establishing a high‑trust, high‑performance culture from day one.
• Conduct regular performance evaluations, setting clear goals and expectations for team members.
• Track and analyze team performance metrics to ensure compliance with established standards and objectives and be responsible and accountable for driving the team’s performance.
• Prepare weekly, monthly, and/or quarterly team performance reports, identifying areas for improvement and implementing action plans to enhance team efficiency and productivity.
• Manage complex team queues, ensuring optimal resource allocation and agility in a fast‑paced environment.
• Act as the primary escalation point for high‑risk ...