Job Description
Description - External
Your potential has a place here with TTEC's award-winning employment experience. As an Operations Analyst working as a Team Lead working onsite in Cape Town, South Africa, you'll be a part of bringing humanity to business. #experienceTTEC
What You'll Be Doing
Do you have a passion for leading, mentoring and coaching? Looking for an opportunity to learn more about the industry and gain direct management experience? In this role, you'll support and motivate your team to make sure they're on track to meet goals. You'll work to answer associate's questions, issues, and customer escalation while ensuring quality customer experience on every call as you're the first line manager for your team.
You'll report to the Operations Manager. We're looking for a leader to Act as one, as you will encourage and motivate you team to resolve issues, accomplish goals and influence their career mobility.
During a Typical Day, You'll
- Coach ass...
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