Team Lead, Service Delivery

Your potential has a place here with TTEC’s award-winning employment experience. As a Team Lead working onsite in Five Ecom, Pasay you’ll be a part of bringing humanity to business. #experienceTTEC

Our employees have spoken. Our purpose, team, and company culture are amazing and our Great Place to Work® certification in the Philippines says it all!

What You’ll Do
Do you love leading? Looking for an opportunity to learn more about the industry and gain direct management experience? You'll motivate your team to make sure they're on track to meet both TTEC and client metric performance goals. You'll answer associate's questions, listen to, and guide them to resolve issues, and handle customer escalations while ensuring quality customer experience on every interaction as you're the first-line manager for your team.

Team Leader role supporting a newly launching Australian-based mobility and customer support program focused on assisting customers with transport...