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Team Lead: Service Desk Monitoring at MTN GlobalConnect

Confidential
Full-Time Ghana, Ghana Computer Occupations
Posted:
June 19, 2026
Location:
Ghana, Ghana, Ghana

Job Description

Mission/ Core purpose of the Job

The role will be responsible for providing operational monitoring support, managing a monitoring support desk team which monitors the GlobalConnect services for Roaming, Signaling, Messaging, IT, IP/MPLS areas as well as customers.


Key Performance Areas: Core, essential responsibilities / outputs of the position (KPA’s)


Technical Operations

  • Provide monitoring for the GlobalConnect internal and external customers:

  • Raising tickets and communicating with end users

  • Analyse impact of incidents and provide feedback to affected users or business area

  • Provide escalation support to the team to expedite the resolution on incidents

  • Ability to find/explore workaround solutions for exceptions not covered in the initial configurations of the systems

  • Incident tracking and major incident management

  • Produce reports on support team per...

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    Job Overview

    Job Type: Full-Time
    Location: Ghana, Ghana
    Posted: June 19, 2026
    Deadline: July 29, 2026