Team Lead (Service Desk Operations) - East - Contract

alphaeus pte. ltd.

Full-time singapore, singapore Other-General

Posted:

June 14, 2026

Location:

singapore, singapore, Singapore

Job Description

                    Responsibilities  Manage and lead the Service Desk and staffs to provide 1st level technical support. 
Act as a further escalation point for unresolved or escalated cases and provide guidance to the team. 
Take on a wider customer service role and promote the customer service ethic to maintain a high degree of customer service for all support queries and adhere to all service management principles. 
Report to SD managers on any issue that could significantly impact the SLA and recommends action plan. 
Take overall responsibility for incident management and request fulfilment (if any). 
Ensure staffs take ownership of user’s incidents and be proactive when dealing with user’s incidents. 
Ensure all calls and emails are logged in the Service Desk logging system as per operating procedure. 
Allocate more complex calls and emails to the relevant IT Support member. 
Arrange for external technical support...
                

Apply for this Job

Submit your application for the Team Lead (Service Desk Operations) - East - Contract position at alphaeus pte. ltd..

Apply Now Save for Later

Job Overview

Job Type: Full-time

Location: singapore, Singapore

Posted: June 14, 2026

Deadline: July 24, 2026