Team Lead - Spanish Voice Process

Job Description:

Job Title- Team Leader Spanish Voice Process

Location: Pune, India (Onsite)

Summary: We are seeking a dynamic and experienced Team Leader to oversee the Spanish Voice Process team at our Pune location. The ideal candidate will be fluent in Spanish, possess excellent communication and leadership skills, and demonstrate a proven ability to manage and motivate teams to achieve performance targets.

Key Responsibilities:

Team Management: Supervise, mentor, and guide a team of Spanish-speaking agents to ensure high performance and professional development.

Performance Monitoring: Track and evaluate individual and team performance against established metrics (KPIs, SLAs) and provide actionable feedback.

Process Improvement: Identify process gaps and im...