Team Lead

Are you ready to make an impact? Join Infosys BPM as a Team Lead and jumpstart your career
WHAT WE'RE LOOKING FOR:
· Minimum experience of 4 years with customer service in the BPO/BPM industry
· Minimum of 2 years' experience handling Financial Account (Fraud, Care, CC Collections) is a must,
· Bachelor's degree in any course or relevant experience
· A minimum of 3 years in the role of a Team Leader.
· Willingness to work in rotational shifts
WHAT YOU'LL DO:
· Effectively manage teams including tasks such as resource planning, career planning, performance management, attrition management etc.
· Coach and help develop team members; help bridge knowledge gaps and overcome skill and will issues
· Handle User/customer escalations and formulate actions to resolve any concerns and ownership till resolution
· Regularly formulate and execute internal and external governance
· Effectively handle client escalations and formulate actions to resolve any concerns...