Team Lead

Are you ready to make an impact? Join
Infosys BPM
as a
Team Lead
and jumpstart your career

WHAT WE'RE LOOKING FOR:

· Minimum experience of 4 years with customer service in the BPO/BPM industry

· Minimum of 2 years' experience handling Financial Account (Fraud, Care, CC Collections) is a must,

· Bachelor's degree in any course or relevant experience

· A minimum of 3 years in the role of a Team Leader.

· Willingness to work in rotational shifts

WHAT YOU'LL DO:

· Effectively manage teams including tasks such as resource planning, career planning, performance management, attrition management etc.

· Coach and help develop team members; help bridge knowledge gaps and overcome skill and will issues

· Handle User/customer escalations and formulate actions to resolve any concerns and ownership till resolution

· Regularly formulate and execute internal and external governance

· Effectively handle c...