Team Lead, Trade Operations

Your mission at IntegriChain
To help ensure success of high quality and on time delivery of rebate claims processing for 
IntegriChain’s Managed Services Customers.

What this role entails

• Process and analyze within multiple business areas per the business area SLAs
• Ensure that all business area SLAs and quality expectations are met
• Escalate all business areas issues accordingly and resolve appropriately
• Oversight of 6-8 analyst level resources
• Maintain and enhance the team’s knowledge within the business areas detailed responsibilities
• Understand and ensure team’s compliance of company and departments business processes and policies
• Assist analysts with validation and troubleshooting system issues
• Support onboarding and training of team members
• Provide status updates, reporting and analysis as required
• Support syst...