Team Lead (with Logistics Experience)

Diversify

Full-time Taguig, Metro Manila Business Operations Specialists

Posted:

February 20, 2026

Location:

Taguig, Metro Manila, Philippines

Job Description

 
  Summary 
 A Team Leader for a Logistics Account will manage and support a team of approximately 10 to 15 agents.
 
  Responsibilities 
 Assist agents in their development and guide them in their work,
 Monitor employee work schedules, absences, lateness, etc.,
 Handle escalation and customer follow-up cases,
 Carry out coaching,
 Provide a report on a daily basis with the supervisor.
 
  Qualifications 
 At least 2 years of experience in a customer service position.
 At least 6 months in a team leader position or the equivalent.
 Experience in the transportation field (An asset and encouraged).
 Good communication skills, written and spoken.
 Able to manage difficult cases.
 Interpersonal behavior, team player, innovation, diligence, and customer focus.
 Qualities, autonomy, resourcefulness, versa...
                

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Job Overview

Job Type: Full-time

Location: Taguig, Philippines

Posted: February 20, 2026

Deadline: April 01, 2026