Team Lead (with Logistics Experience)

Diversify
Full-time Taguig, Metro Manila Business Operations Specialists
Posted:
February 20, 2026
Location:
Taguig, Metro Manila, Philippines

Job Description

Summary

A Team Leader for a Logistics Account will manage and support a team of approximately 10 to 15 agents.

Responsibilities

  • Assist agents in their development and guide them in their work,
  • Monitor employee work schedules, absences, lateness, etc.,
  • Handle escalation and customer follow-up cases,
  • Carry out coaching,
  • Provide a report on a daily basis with the supervisor.
  • Qualifications

  • At least 2 years of experience in a customer service position.
  • At least 6 months in a team leader position or the equivalent.
  • Experience in the transportation field (An asset and encouraged).
  • Good communication skills, written and spoken.
  • Able to manage difficult cases.
  • Interpersonal behavior, team player, innovation, diligence, and customer focus.
  • Qualities, autonomy, resourcefulness, versa...
  • Apply for this Job

    Submit your application for the Team Lead (with Logistics Experience) position at Diversify.

    Apply Now Save for Later

    Job Overview

    Job Type: Full-time
    Location: Taguig, Philippines
    Posted: February 20, 2026
    Deadline: April 01, 2026