Job Description
At Probe Group, we're powered by passion, driven by curiosity, enriched by a purpose to do it better. We work hard and love a good challenge (or multiple). With clients spanning across the Pacific, Asia and North America, we’re no stranger to thinking big and working with innovative minds to achieve great success. We are dedicated to doing things better than the day before, and our exponential growth is living proof that we have stayed true to this ethos. At Probe, expect to think differently, challenge the norm and find your purpose.
Monitor employee performance against work schedules and real-time productivity through applications.
Listen to and/or review and score calls according to the Quality Framework
Coach and mentor agents to ensure consistent competency and performance.
Maintain operational reports to allocate daily tasks and track team performance.
Continually maintain working knowledge of all products, ...
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