Team Leader

Team Leader (BPO) | Lean Solutions Group (LSG)

Location:
BARRANQUILLA (On-site)

Schedule:
Full-Time Availability (AV)
— disponibilidad total para cubrir necesidades operativas (incluye turnos y fines de semana según operación)

Employment Type:
Full-time

Industry:
BPO / Operations / Customer Support (Logistics-focused environment)

About the Role

At
Lean Solutions Group (LSG)
, Team Leaders drive performance, engagement, and operational excellence. You'll lead a team of agents, ensure SLA/KPI delivery, and act as the bridge between frontline execution and management priorities—while building a strong culture and developing talent.

Key Responsibilities

• Lead, coach, and develop a team to consistently meet
  KPIs, SLA, quality, and productivity targets
  .
• Run daily performance routines: huddles, 1:1s, coaching plans, and follow-ups.
• Monitor real-time performance, attendance, and sched...