Team Leader – Bilingual Customer Support

If you are exploring team leader hiring or call center bilingual jobs in Medellín, Colombia, where leadership, accountability, and people management are at the center of daily operations, this role is built for experienced team leaders ready to lead across channels. Fusion CX is hiring Team Leaders in Medellín to manage frontline customer support teams handling voice and non-voice interactions in both English and Spanish. This opportunity suits professionals who value structure, clear responsibility, and hands-on leadership within a stable operational environment.

Job Description:

About the Role

As a Team Leader, you will be responsible for managing day-to-day team performance across multiple customer support channels. You will coach agents, monitor KPIs, ensure service quality, and act as the primary point of escalation while maintaining operational discipline and team engagement.

Key Responsibilities

• Lead and supervise a team of custom...