Team Leader

We are a multinational company that works in the telecommunications sector or BPO focused on customer service currently in constant growth in Colombia. We want you to be part of this great team.
Team Leader TL -Billingual
Location: Colombia - Bogotá (Site Buro 25)
Contract: Full-time, indefinite term
Salary Range: 3´ COP
Performance Bonus: according to the department goals.
Purpose of the Role
The purpose of this role is to manage all team and process related issues for the campaign. This would entail team management activities including effective process control, monitoring voice standards, performance reporting, value innovation, develop sales skills on the team assigned and escalation resolution. The team size would be of agents on inbound sales.
Key Responsibilities
• Coach / monitor the employees in production by providing with feedback about individual strength and weaknesses.
• Ensure team is aware of all updates and changes in policies/ procedures...