Team Leader (BPO)

Team Leader for Awesome CX by Transcom- Davao

Awesome CX by Transcom is looking for talented individuals like you to join our awesome team! Be aTeam Leader for our Awesome CX by Transcom Davao site. This role focuses on managing and leading a team of employees. Leading the day–to-day planning, operation and problem-solving of a team to meet with the required service level components, standards, and client targets. Offer creative solutions to develop the team to ensure delivery of a consistently superior customer experience by highly knowledgeable and customer-focused agents. Provides help to management, including hiring and training, and keeps management/client updated on team performance.

Join our Awesome CX by Transcom Family as a Team Leader

• Monitor and conduct coaching on performance (metrics, save rate, AHT) and behavior (attendance & punctuality) of team members
• Monitor team members, participation to ensure th...