Team Leader (BPO)

Take charge of daily team operations and drive high performance to meet company goals

Continuously monitor and enhance team productivity, efficiency, and service quality

Quickly address and resolve operational and personal related issues to keep workflows smooth

Inspire and motivate team members to foster positive engagement and a collaborative environment

Deliver effective coaching, training sessions, and performance evaluations to develop your team

Collaborate closely with Quality Control (QC) and Training teams to ensure consistent standards

Provide frontline support, including English communication assistance

Job Requirements

Minimum 2 to 3 years of experience with demonstrated ability to lead a team of more than 40 members.

A strong customer first mindset with a genuine commitment to delivering quality service

Results driven leader with proven ability to motivate and inspire a team to achieve goals