Team Leader, BPO Operations — Drive KPI Excellence

Convergys

Full-time Lima Metropolitana, Lima Gestión y operaciones

Posted:

February 19, 2026

Location:

Lima Metropolitana, Lima, Peru

Job Description

                    A global technology and services leader in Lima is looking for a Team Leader for their Operations BPO role. In this position, you will supervise call center associates, provide coaching to meet performance metrics, and handle escalated calls. Strong leadership and communication skills are essential. This full-time position offers a dynamic environment to help grow team capabilities and achieve business objectives.
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Job Overview

Job Type: Full-time

Location: Lima Metropolitana, Peru

Posted: February 19, 2026

Deadline: March 31, 2026