Team Leader

Job Title: Lead Generation Call Centre Team Leader

Reporting To: Call Centre Manager / Operations Manager

Job Purpose:
The Team Leader will manage and lead a team of lead generation agents to achieve daily, weekly, and monthly targets. The role involves coaching, performance management, and ensuring adherence to company standards, while maintaining high levels of motivation, productivity, and discipline within the team.

Key Responsibilities:

• Lead, supervise, and motivate a team of lead generation agents to meet and exceed targets.
• Coach and develop agents, providing ongoing feedback and training to enhance performance and professional growth.
• Monitor agent performance using KPIs and performance reports; analyze data to identify trends and implement improvement strategies.
• Ensure compliance with company policies, call scripts, and procedures.
• Implement and maintain discipline, managing absenteeism, lateness, and ...