Team Leader Call Center

Job Title:-  Team Leader

Age :-18-35

Experience:- 1-2 Years 

Location  - Jharkhand - Hazaribagh, Palamu, Dhanbad, Jamtara, Giridih, Khunti, Jamshedpur

Salary Structure

CTC : - 16,329/- (Rs. 13,050/- Take Home Per Month + PF/ESIC/Inasurance and other benifits)

Qualification  - Graduation Pass

❖ Roles and Responsibility: -

1. Over-looking the day-to-day Samvad Kendra (call center) operation.

2. Setting clear team goals and set deadlines for the same.

3. Monitoring the Team performance and reporting on the performance metrics.

4. Motivating and leading the team members.

5. Assign the campaign to the agents and stop the agents from Calling

6. Check hourly agent performance

7. Call Audit with feedback (verbally explain)

8. MIS report read (WDR, APR, CAR)

9. Discovering the training needs and prov...