Team Leader

Team Leader (BPO) | Lean Solutions Group (LSG)
Location: BARRANQUILLA (On-site)
Schedule: Full-Time Availability (AV) — disponibilidad total para cubrir necesidades operativas (incluye turnos y fines de semana según operación)
Employment Type: Full-time
Industry: BPO / Operations / Customer Support (Logistics-focused environment)
About the Role
At Lean Solutions Group (LSG), Team Leaders drive performance, engagement, and operational excellence. You'll lead a team of agents, ensure SLA/KPI delivery, and act as the bridge between frontline execution and management priorities—while building a strong culture and developing talent.
Key Responsibilities
Lead, coach, and develop a team to consistently meet KPIs, SLA, quality, and productivity targets.
Run daily performance routines: huddles, 1:1s, coaching plans, and follow-ups.
Monitor real-time performance, attendance, and schedule adherence; escalate risks early.
Handle escalations with professionalism, en...