Team Leader, Customer Experience & Outreach

Energetic and customer-focused, the Team Leader – Customer Experience & Outreach drives sales performance and store excellence by leading, coaching, and developing the sales team. Reporting to the Assistant Store Leader – Design & Trade, you recruit, train, and mentor associates, including holiday hiring support and performance management. You ensure an exceptional in-store customer experience, guiding clienteling, Registry, CBHCC routines, and concierge coaching. Additionally, you support store operations and activations, including events, demonstrations, brand presentation, financial auditing, scheduling, and expense management, while monitoring floor activity and providing ongoing feedback to maximize team and store success.
A day in the life as a Team Leader, Customer Experience & Outreach...
+ Lead designated team and manage associate workload as determined in partnership with the Assistant Store Leader
+ Coach associates on exceptional performance and maintain a strong ...