Team Leader Customer Focus

Team Leader Customer Focus

Permanent Full Time position

Location: Morwell, Victoria with Flexible Working Options

Band 6 Salary Range: $97,245.14- $105,466.60 per annum plus 12% Superannuation

Department: Marketing & Engagement

Are you a supportive leader with a dedication to exceptional Customer Service?

The Role

Latrobe City Council is seeking an energetic, flexible and proactive individual to join us as Team Leader Customer Focus. In this role you will coordinate and continuously improve the daily operations of Council’s Contact Centre & Headquarters Reception to ensure the delivery of consistently high-level customer service to the Latrobe City Community.

Reporting to the Coordinator Customer Focus, you will lead our Customer Focus Agents to ensure Key Performance Indicators, targets and objectives are consistently achieved...