Team Leader, FAO

Description

Concentrix is a technology-enabled global business services company specializing in customer engagement and improving business performance. We partner with ambitious, progressive executives around the world to future-proof their business and stay ahead of the competition and customer expectations.

Role and Key Responsibilities:

• Daily team huddles and work allocation

• Monitor productivity and SLA/KPI performance daily / monthly

• Support in production as required

• QC of team member’s work on a sample basis

• Resolve team queries and provide coaching

• Daily and weekly status updates to client on email and calls

• Regular training and SOP documentation with the team

• Monthly performance management of team members

• Liaise with different client stakeholders as required

• Encourage team and ...