Team Leader: Fraud

Our client has an opportunity available for a Team Leader in the Fraud department.

Requirements:

• Matric


• Recent successful Team Leader experience in a financial services environment- essential.


• Experience in coaching and mentoring team members- essential.


• Experience of fraud in financial services would be advantageous.

Responsibilities:

• Minimize Fraud losses in line with target range.


• Monitor live queues to ensure that applicable SLAs for each Fraud Function are met.


• Ensure productivity is optimized through hands-on management of their team and introduction of best practices.


• Ensure that all staff are trained and skilled in all areas of fraud risk management.


• Manage employees by ensuring continuous communication, feedback, motivation and company behaviours are being lived.


• Handle Internal and external customer ...