Team Leader - Front Office

Main Duties:

Administration

• Liaise with different departments for smooth and co-ordinated work.
• Should ensure that the team members are adhering to the Human Resource policies.

Customer Service

• Supervise the overall functioning of the Reception, ensuring an efficient and effective operation.
• To train the Reception team.
• Ensure to perform the tasks as per the standards, which include daily administration, meeting and greeting visitors, dealing with queries and complaints, and booking rooms.

Financial

• Provide effective support to the team to enable them to provide effective and efficient services.
• Respond to customer queries by resolving issues in a timely and efficient manner to ensure customer satisfaction

Operational