Team Leader – Group Insurance Configuration

Build the future with us. Are you driven by group insurance operations and eager to contribute to the purpose of a company that aims to help its clients feel confident and secure about their future? As a Team Leader – Group Insurance Configuration, you will play a key role in enhancing operational performance, quality, and talent development within a stimulating environment. Responsibilities

Plan, coordinate, and prioritize group insurance plan configuration activities. Assess the complexity of requests to ensure an equitable and efficient distribution of workload. Ensure adherence to deadlines, service levels (SLAs), and established quality standards. Monitor performance indicators (KPIs), analyze variances, and implement corrective actions. Ensure that procedures, tools, and reference documents are up to date, documented, and accessible. Identify operational issues, elevate risks when necessary, and propose corrective action plans. Oversee the achievement of the team’s annua...