Team Leader, Hardship (QLD)

About the role- Permanent, Full-time & hybrid role, based out of our Brisbane or Toowoomba Head Office.

When our customers are experiencing financial difficulty, our Customer Assist team is there to provide practical support, guidance and solutions that help them regain financial wellbeing.

We’re seeking an experienced and people-focused leader, to step into the new Team Leader, Hardship position, leading a high-performing team of Hardship Officers to deliver customer-first outcomes, while ensuring compliance, operational excellence and sustainable financial solutions. Reporting to the Manager, Customer Assist, you will lead a team responsible for assisting customers experiencing financial hardship and vulnerability. You’ll drive team performance, coach and develop capability, manage escalations, and ensure hardship solutions are both meaningful for customers and commercially responsible.

Your key responsibilities will include,...