Team Leader, HR Contact Center

Location Name : Cogir (Siège social) Location City : Brossard Job Status : Permanent: Full Time Job Schedule : Day time Hours per week : 40

Purpose of the position

We are currently looking for a Team Leader, HR Contact Center, to join our payroll and human resources team in Brossard. This person must be dynamic, focused and have excellent customer service skills. We offer a flexible environment and opportunities for growth. Specifically, your daily life with us will look like :

Act as the first point of contact and support for businesses under management regarding matters related to payroll, benefits and the Employer D payroll processing system;

Be a central point of contact and front-line support for businesses under management;

Manage cases (tickets) via Zendesk;

Answer calls or voicemails from companies under management through the central HR shared services IVR toll-free num...