Team Leader

Overview The role of Team Leader is to actively lead and manage a team of employees towards achieving broader team and organisational goals. The individual will guide and lead employees through the day-to-day workflow activities, and act as a subject matter expert in operations. Key Accountabilities and main responsibilities Strategic Focus

Responsible for building a high performing team to ensure service levels are met, and to prioritise and adapt work to align with organisational goals as directed.

Champion continuous improvement initiatives, and support and adapt to changes in technology or process, to ensure that best practice is incorporated into the business.

Establish and maintain strong working relationships with key internal and external stakeholders, building strong customer relationships, and actively anticipating staff and member’s needs.

Work within a dynamic, varied, complex and time critical environment to the highest qua...